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Terms & Conditions

Welcome to Hospitality English Unlocked (HEU).

The terms & conditions on this page explain the agreement (contract) between HEU and you, the user of HEU’s services or products.

You automatically agree to fully accept HEU’s terms & conditions below anytime you do any of the follow things: visit HEU’s website or social media pages, purchase services or products from HEU, receive free services or products from HEU or when you become an HEU member or subscriber.

Use of our services constitutes acceptance of these terms and conditions.

Transfer or Assignment of Membership

You cannot transfer or assign your membership without the prior written consent of HEU.

Lesson content

The lesson content remains the property of HEU and is subject to copywrite. Materials may not be reproduced or shared without the express permission of HEU

Lesson cancellation

All cancellations need at least 48 hours’ notice. If you cancel with less than 48 hours’ notice, you lose your paid-for lesson. If a teacher cancels with less than 48 hours’ notice, you will get a free lesson. Students need to email HEU to cancel their lesson.

Technical issues

Skype is extremely reliable; we provide English lessons online 24 hours a day, 365 days a year, experiencing almost no problems! If you have electricity or technical problems from your side, HUE cannot be responsible if you miss a lesson or part of a lesson.

Pricing conditions

Prices are quoted in US dollars and payment is made via secure PayPal. PayPal is an online payment system that anyone can set up for free. You can use PayPal like a credit card and pay online for HEU Courses and lessons. PayPal is secure because no one can see your credit card information and no one at HEU can see it either. You can also use major credit cards on PayPal. These credit cards are also safe with PayPal and HEU.

Full payment is required at the time of purchase.

Lessons must be taken within 6 months of purchase.

Access to you Course and Membership of the site is for a 6 month period.

Refund Policy

HEU does not provide refunds if you change your mind or choose the wrong service or product. If you wish to withdraw from your Course you are able to transfer into another Course of similar value free of charge within 7 days of enrolment commencement. (Only 1 free transfer is available).

If the Course you are transferring into is of higher value the difference in value will be payable. Transfers that occur after 7 days of enrolment and within 14 days will incur an administration fee US$50.

Participants will not be eligible for a Course transfer after 14 days.

Scheduling conditions  

HEU makes every effort to schedule lessons at the student’s preferred time. However, we cannot guarantee lesson availability. Late entry into the online lesson will reduce the lesson time accordingly. For example, if a student arrives 20 minutes late for a lesson then the lesson will be reduced by 20 minutes.

Rescheduling may be possible but will be determined upon future lesson availability and scheduling constraints. A request for rescheduling must be made in writing at least 24 hours prior to the booked lesson. Failure to do so may result in the lesson being forfeited.

Social Media and Feedback

Comments that are inappropriately negative, rude or attacking will be deleted. Keep posts on topic. We reserve the right to remove any posts based on off topic or offensive content.

We welcome enquiries and feedback on our site. Unless specifically stated by you, we shall treat any information you provide us with as non-confidential.

General

I understand that enrolment in any of the Courses offered by HEU does not guarantee I will achieve my required level of English proficiency.

I have read and understood the refund policy and agree to be bound by its terms.

I have read and understood the payment and scheduling policies and agree to abide by them.

I understand that use of HEU’s services constitutes acceptance of these Terms and Conditions.

Privacy Policy

HEU respects your privacy and allows you complete control of your information. We share none of your information with anyone for any reason.

Read a complete statement of HEU’s privacy policy

Privacy Policy

We are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentially of the information provided by you, and adhere to the Australian Privacy principles. Please read our privacy policy below carefully.

Your Privacy

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. HEU secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

What information do we collect?

We collect as little information as possible in order to register students, provide newsletters, give consultations and trial lessons, facilitate safe secure payments on our site, or when students need to contact us.

We typically collect your name, your country of location, email address, reason for contact, when needed. We also use website analytics which only collect click counts and how long people stay on the pages and how often they click through to other pages. None of this data is personally identifiable and it is only aggregate data with no names attached.

Storage and Security of Your Information

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or provide requested services and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This information will be shared with our members site (members.hospitalityenglishunlocked.com.au) which is a child website attached to this one. This will only apply if you have registered or subscribed to such publications by registering your details with us. However, if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Hospitality English Unlocked, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Hospitality English Unlocked, our customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist us in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.

LINKS

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at: enquiries@hospitalityenglishunlocked.com.au  and we will respond within 48 hours.